Click here to Email a help request.

You will receive a reply email acknowledgement to your request. If you need IMMEDIATE HELP, Enter “EMERGENCY in Subject; or call ResNet at (864)833-7100.

Please provide the following information:

  1. Subject: HELP:+YOUR NAME (Add your name)
  2. Description/Request (be specific*): Device,OS, Application, Problem
  3. Location/Building, Room#** (Where to meet for assistance)
  4. Contact Name(s) and Cell#(s)
  5. Day/TIME (WHEN you will be IN or to Drop off.) IF this is an Office or Residence issue, Please provide the BEST TIME for a “house call” and we will confirm the appointment. If you will arrive early or late by more than 15 minutes, please let us know in advance; Simply REPLY to the original acknowledgement to change the appointment time.

The ResNet Office is in Richardson 113. Office Hours and Emergency Cell#s are posted on the door. For walk ins: ResNet is usually open afternoons Monday through Friday. Emails are preferred over voice mail, especially during non-office hours.

Personal Computer Repair Policy

As a courtesy to students, faculty and staff, ResNet will evaluate hardware issues and make recommendations. ResNet is not a hardware repair center.

Be Specific describing problem: Device:Laptop & Model#, OS:Win/Mac/Phone/iOS, Application or Utility and Error.

Example: “Dell Inspiron 15R, Win8 has wireless connection ERROR “Can’t Connect”. Computer won’t connect to PC Wireless or weaker signal on Bluehose. I can’t connect anywhere on campus. My smartphone connects to the same Wireless Access Point with no problem.”

ResNet Helps with
  • General computer problem prevention and solutions
  • Applications
  • Printing
  • Wireless/Wired
  • Internet connectivity/Browser
  • Virus
  • Lost file
  • Issues with Windows, Mac or SmartPhone
  • AntiVirus
  • Virus removal
  • Windows security updates
  • Backup/Recovery
  • Startup errors
  • Blue Screen
  • Popup Ads
  • Freezing
  • Error message/number, etc. (Example of Browser:Internet Explorer, Web page link>Presby.edu/IT/Help-Desk Page Load “Timeout” error.)

Provide BUILDING/ROOM# information so IF your problem only occurs at a specific location we can come to you; or Enter RICHARDSON 113 IF you plan on bringing your computer to the ResNet OFFICE (Please specify a TIME that you will do this, from 8am-5pm, so that we can confirm your appointment).