Maintenance requests

Internet issues
Les Jones
ljones@presby.edu
864-938-3760

Cable issues
Doug Wallace
dwallace@presby.edu
864-833-8312

Telephone issues
Carolyn Wright
crwright@presby.edu
864-833-8218

Laundry machine problems
Reported online via Mac-Gray
http://www.macgray.com/laundry/cs-laundry.cgi?password=bluehose&Action=Pass

(Make sure to know the number of the washer or dryer on which you’re reporting.  If asked for a password, it’s “bluehose.”)

All maintenance requests are handled through the SchoolDude reporting system.  This allows requests to get to the appropriate people in a timely manner.  To use the system:

• Go to http://www.presby.edu/maintenance/requests.html
• Click on My Work Request.
• When prompted, enter your PC email address.
• If you are a returning user, it will take you to the work request form.  If you are a new user, enter all your contact information.
• At the work request screen, select the location of the problem (building, floor, room number), as well as the type of problem.
• If it is an emergency, check the appropriate box.  (Please see below for what is defined as an emergency.)
• Describe your problem in detail.
• Select the type of maintenance being done (general, vandalism repair, etc.)
• Type “password” in the password box and click submit.

IMPORTANT THINGS TO NOTE

• Do not submit multiple requests for the same problem.  If a problem has not been addressed in a reasonable amount of time, contact your Coordinator, and he/she will follow up appropriately.
• Do not select “emergency maintenance” if the problem is not a clear emergency.
• Make sure to report a problem using your account.  Do not report a problem for someone else using their information.