We are here to help!

You will receive a reply email acknowledgement to your request. If you need IMMEDIATE HELP, Enter “EMERGENCY in Subject; or call ResNet at (864)833-7100.

Please provide the following information:
  1. Subject Line “HELP: [Your First and Last name]
  2. Description/Request (BE SPECIFIC): Device,OS, Application, Problem
    • Include the Device Type, Model Number, Serial Number, Operating System, and the error/issue.
  3. Location/Building and/or Room Number** (Where to meet for assistance)
  4. Contact Name(s) and Cell phone number(s)
  5. Day/Time (when you are available to come in or drop off your device)
    • Note: IF this is an Office or Residence issue, please provide the BEST TIME for a “house call” and we will confirm the appointment. If you will arrive early or late by more than 15 minutes, please let us know in advance; Simply REPLY to the original acknowledgement to change the appointment time.

Personal Computer Repair Policy

As a courtesy to students, faculty, and staff, ResNet will evaluate hardware issues and make recommendations.
ResNet is not a hardware repair center.

ResNet Helps with:

  • General computer problem prevention and solutions
  • Applications
  • Printing
  • Wireless/Wired
  • Internet connectivity/browser
  • Virus
  • Lost file
  • Issues with Windows, Mac or SmartPhone
  • AntiVirus
  • Virus removal
  • Windows security updates
  • Backup/Recovery
  • Startup errors
  • Blue Screen
  • Popup Ads
  • Freezing
  • Error message/number, etc.

Location and Hours of Operation

The ResNet Office is in Richardson 112.
Office Hours and Emergency Phone Numbers are posted on the door.
For walk-ins: ResNet is usually open afternoons Monday through Friday.
Emails are preferred over voicemail, especially during non-office hours.