We Are Here to Help
The Information Technology staff and student workers keep you connected to the electronic resources you need to facilitate your work and to complete your studies and research. We help with general computer issues, including security, networking, data backup/recovery, and more.
Location & Hours
Mon – Fri 8:30 A.M. – 5 P.M.
Thomason Library 11, downstairs
For walk-ins: IT Help Desk is usually open afternoons Monday through Friday.
Emails are preferred over voicemail, especially during non-office hours.
IT Help Desk
To request technical assistance, you have two options:
Email Help Request
To email your request, follow the instructions below. For immediate assistance, use “EMERGENCY” in subject line or call 864-833-7100.
Web Help Desk
To use the Web Help Desk, simply log in with your PC email, fill out the information needed, and submit your request.
Provide the following information to helpdesk@presby.edu:
- Subject: “HELP: [Your First and Last Name]”
- Details: device type/model/serial number, operating system, and the error/issue
*be specific - Your location: building and/or room number
- Contact info: name and phone number
- Available time for assistance: when you are available to come in or drop off your device
*For office/residence issues, provide best time for us to come by, and we will confirm the appointment
You’ll receive an acknowledgment email. Reply to this email if you need to change your appointment time.
Resources
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Campus Printing
Faculty, staff, and various campus organizations have access to photocopy machines in various academic and administrative buildings on campus. Black and white (B&W) printing, copying and scanning services are available free of charge for students, faculty, and staff.
Questions?
Contact
Porter Slice
pslice@presby.edu
864-833-3761
Computer Labs
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Questions?
Contact
Dr. Rob Howiler
rhowiler@presby.edu
864-833-8324
Media Services
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- color printing*
- large format printing*
- classroom technology
- event technology
- campus cable tv
- material preparation
- binding
- laminating
- ellison die-cuts
- specialty paper stocks
*additional fee associated with service
Hours
Monday – Friday: 9 a.m. – 5 p.m.
Sunday – Thursday: 7 p.m. – 10 p.m.
Located on the lower level of the library
Questions?
Contact
Doug Wallace
Director of Media Services
dwallace@presby.edu
864-833-8312
Software & Programs
PC offers software and programs for free or at a discounted rate for both PC and Mac users. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Donec finibus turpis turpis, ut ultricies sem scelerisque sed. Nullam consequat velit sed bibendum volutpat.
Microsoft Office 365
Adobe Creative Cloud
Adobe Acrobat Reader DC
FREE for all Presbyterian College Students
To download, follow instructions below:
Available to students at a discounted rate
To learn more about their programs and pricing go to https://www.adobe.com/creativecloud/students
FREE for all Presbyterian College Students
To download, go to https://get.adobe.com/reader/ and follow installation instructions
Microsoft Office Instructions
- Go to https://products.office.com/getoffice365
- Enter your Presbyterian College email address to register, followed by your PC username and password
- Note: Mac users, please email HelpDesk if you are unable to register & install
- Note: You must be on your personal laptop or desktop computer to install the programs
- Note: It will download and install based on the type of laptop or desktop computer you are using
- Click Install, and follow the installation instructions
NOTE: The College’s licensing agreement provides this software only to current students. Once you are no longer a current PC student, you will lose access to any software that you have downloaded. Available software currently includes Word, Excel, PowerPoint, Outlook, and OneNote. Microsoft determines which versions of the software are available for download; available software may vary based on your operating system.
Operating System
Most companies offer educational discounts on laptops, desktop computers, tablets, and programs. You can purchase online or go into any retail store and ask about their educational discounts, promotions or deals.
A few of the top brands are Apple, HP, and Dell
It is highly recommended that you keep your Operating System up to date by setting it for Automatic updates.
Note: There is a variety of hardware available, including netbooks, tablet computers, that students may find to be sufficient for their needs. As such, the concern from an IT perspective is that the software receives regular security updates to reduce the risk of infections.
Wi-fi COnnection
Presbyterian College has a 1,000Mbps fiber internet connection. There is also wireless WiFi coverage on and around campus. To connect, select the ‘PC_Student’ and enter your student supplied passkey. Everyone is required to authenticate to the wireless network for access. You will be prompted for your username and password, which is the same password used for printing at the library and computer labs.
An ethernet cable is recommended in the dorm rooms. Ethernet cables provide a higher speed and more reliable network connection than wireless. Cables may be purchased at local stores: Fred’s and WalMart.
NOTE: Personal wireless Access Points (A.P.s) and routers are strictly prohibited throughout the campus.
Security Tips
Never share your username or password with someone who requests it via email. Only give your password to an IT Help Desk Technician, and only if you have submitted your computer for repair.
Students using Microsoft Windows must run a real-time anti-virus program in order to connect to the College’s network. Students may use other anti-virus solutions, provided that subscriptions are up to date. Students should run only one real-time anti-virus program; running more than one can create problems.
Recommended anti-virus software:
- Avast Anti-virus (The free version will satisfy PC requirements.)
- Malwarebytes (Only the paid version will satisfy PC requirements.)
- Microsoft Security Essentials (Free with Windows 7)
- Defender (with Windows 8 and up)
Mac- and Linux-based systems are not required to run an anti-virus program. Mac users, however, should know that viruses and malware can infect their computers.
Do not install any anti-virus program that appears via pop up while you are browsing the Internet. People have infected their computers by opening a fraudulent offer of a free anti-virus program. Scams usually prompt the user via a “pop-up window” which appears while browsing the Internet, informing the user of a purported infection, and offering to install software to repair it.
If you have any questions about the legitimacy of a particular anti-virus program, please contact us.
Beware of opening links or attachments in emails that ask you to log into a system to repair a problem, correct a bank error, or respond to a government warning. Go to the site by searching for the company or typing a known URL rather than clicking on a link in an email.
If you are receiving these types of emails; there is a possibility someone else on campus is too. We want to be proactive in these situations to avoid security issues. Make sure to report the email as spam/phishing through your Gmail and contact us immediately at helpdesk@presby.edu or visit PC’s Technology Help Desk, downstairs in Thomason Library, Room 11
Policies
Know your rights and responsibilities when using campus technology resources.
Review important policies covering acceptable use, personal computer repair services, and copyright infringement guidelines.
